By now, marketers have realized that the quest to attract eyeballs (the right eyeballs) isn’t as easy as it used to be. There’s just too much noise on too many channels. People are actively trying to reduce the amount of advertising messages they’re seeing. Marketers have figured out what doesn’t work, but many aren’t sure what to do instead.
The answer lies in giving prospects and customers what they want. People are looking for answers to their questions, for ways to make their lives better, for inspiration. The brands that succeed are the ones that provide these things for their prospects and customers.
What is Inbound Marketing?
Rather than spraying interruptive, self-serving marketing messages shotgun-style, smart marketers are creating content that meets the specific needs and desires of their target market. This type of marketing is called inbound marketing. Inbound marketing attracts prospects, engages them, and delights them, prompting them not only to buy, but also to spread the word to their family, friends, and colleagues. It’s an organic way of marketing that’s self-sustaining, snowballing over time. Unlike outbound marketing, inbound marketing doesn’t require interrupting your prospects. Content designed to address the needs and desires of prospects builds trust and makes prospects more responsive to your business.
Inbound Marketing Aligns Marketing, Sales, and Customer Service Teams
The inbound methodology aligns marketing and sales teams, getting them working together toward a common goal. The marketing team focuses on attracting prospects at the point of interest, the sales team converts those leads through engagement, and the customer service team delights them as they fulfill the purchase. The end result is customers who are happy and want to share their experience with others.
The Inbound Methodology
HubSpot, a sales and marketing software platform (which we love so much that we became a partner), popularized the inbound methodology. It has three stages, based on a flywheel model: Attract, Engage, and Delight.
- Attract — This is the stage where prospects encounter your content and interact with your company for the first time. The focus at this stage is providing value to the prospect.
- Engage — At this stage, you engage prospects that are interested in becoming customers. The focus at this stage is on making the purchasing process as easy as possible, removing as many obstacles in the buyer's journey as possible
- Delight — In this stage, your focus is on generating happiness for customers by making life simpler and continuing to solve their problems. The focus is on making your customers successful so that your company, in turn, can be successful.
All of the services we provide at Lone Fir are designed to fuel each of these stages. We are a full-service strategy and implementation team, but you can purchase any of these services from us a la carte. Your flywheel will function best if you have all of them in place — either delivered by your team or by a partner like Lone Fir.
Wait, what happened to the funnel? The marketing funnel only tells part of the business growth story.
(great deep dive into a Marketing Flywheel from Moz Whiteboard Fridays)
Before your prospects consider buying from you, you’ll need to convince them that you have what they need and that you’re the best company to deliver it. The best way to do that is not to tell them, but to show them, through content that they find valuable. This content may take the form of helpful information, perspective-changing insight, or inspiration to keep going when life gets tough. Here are the tools we recommend to succeed in the Attract stage:
- Buyer Personas — Buyer personas are well-researched representations of your customers. They allow your team to see, at a glance, what your prospects are interested in, what their desires are, what they struggle with, what their goals are, what their fears are, and their demographic characteristics. Your buyer personas will guide your entire marketing strategy. They’ll help you make sure that the content you’re creating will actually resonate with your target market.
- Focused Messaging — You need to be very clear on exactly what your company provides, how you provide it, and who you provide it for. We believe that the most effective way to do that is through a simple messaging framework — making your message memorable and engaging to your target audience. If your message is unclear, you’ll lose prospects who abandon your site and look elsewhere. Without focused messaging, your prospects will click the back button and wander off elsewhere on the web.
- Top-of-the-Funnel Content — Top-of-the-funnel content comes in many forms, including pillar posts (like this one), blog posts, eGuides, white papers, and videos. Its defining characteristic is that it’s designed to capture the interest of people who are just beginning to research a solution to a problem or look for something they want. These people aren’t yet ready to buy, but by capturing their interest at this stage, you can nurture them through the research process until they’re ready to buy from you — because you’ve earned their trust through the process.
- On-Page SEO — Search engine optimization (SEO) will help ensure your content gets found online. It provides a solid foundation for link-building (off-page SEO) that will happen later.
- Social Publishing — Posting on social media channels will help spread your content to the people you want to see it. By sharing information, articles, graphics, audio clips, and videos that your target audience will like, you’ll prompt people to share your content with their contacts, extending your reach.
- Paid Advertising — Search engine marketing (SEM), pay-per-click (PPC), social media advertising, and retargeting all help grease the wheel when you don’t have an existing audience that’s following your social channels. Paid advertising can help you generate a following and can also help fill in the gap when you first start an SEO campaign while you’re waiting for your rankings to rise.
- Campaign Strategy, Creation, and Management — Effective marketing depends on a well-planned strategy, good execution, and ongoing management. This is where the real work happens. With the right strategy, quality execution, and smart iteration, your inbound marketing program will get results.
- Website Design — You need a hub where all your great content will live. You also need a place to share your story and how you’ve helped your customers. A well-designed, well-organized website that’s easy to use will accomplish this for you.
- Sales Prospecting Framework — Prospecting is another way to share your content with your target market. Old-school prospecting that was about cold outreach and multiple attempts to “follow up” (resulting in annoyed prospects) has been replaced with outreach to targeted prospects where the sales team is sharing truly valuable content. This type of prospecting is not only more effective, it’s also more enjoyable for your sales team to do.
Now that you have your audience’s attention and you’ve helped them along the research process, it’s time to start thinking about nurturing and converting the qualified prospects. Here are the services we offer to help you in this stage.
- Mid-Funnel and Bottom-of-the-Funnel Content — First, you’ll need content that guides prospects further down the buying funnel. This content can take the form of articles, eGuides, white papers, case studies, or videos, among other things. The key to effective mid-funnel and bottom-of-the-funnel content is to help prospects answer the questions they have at this stage in the buying journey. Help prospects finish up their research and make a smart decision (whether or not that decision is to buy from you).
- Landing Pages — Some of the content you create should be gated so that you can capture prospects’ email addresses for the purpose of nurturing. People are reluctant to give up their email addresses, so you’ll need to make gated information ultra valuable. Consider making a good portion of your content ungated, which will generate enough goodwill so that prospects won’t be as hesitant to share their contact details later. Good landing pages will help motivate prospects to fill out your forms and click the submit buttons.
- CTA and Conversion Path Building — Getting prospects to take action requires knowledge of conversion optimization and human psychology. People’s natural state is inertia, so you need a strategy for moving prospects to take the next step.
- Conversion Rate Optimization — If you’re generating some conversions but not enough, you may need conversion rate optimization. This includes everything from changing messaging to moving buttons on your landing pages. There are literally hundreds of points that can be optimized to deliver higher conversion rates.
- Email Marketing and Lead Nurturing — After you’ve captured a prospect’s email address, you’ll want to nurture them until they’re ready to buy. Email marketing is an ideal way to continue delivering valuable information that prospects will appreciate. You can also send customers emails to promote products and services you know they would be interested in.
- Sales Templates — Your sales team shouldn’t be reinventing the wheel every time they craft an email. Templates not only save time, they also allow you to A/B test different messages to see which perform the best.
- Email Sequences — Email sequences automate the follow-up process, making your sales team more efficient.
- CRM Implementation — Without a CRM, your sales team is flying blind. A CRM will capture information about your prospects and track all the nurturing activities that each has experienced. At a glance, you can see which prospects are ready to move to the next stage in the buying process.
- Lead Scoring — How do you know when a prospect is ready to be sent a case study or next-stage type of content? Lead scoring. Each prospect receives a score, and your nurturing campaigns can be customized to reach differently-scored prospects in relevant ways.
- Sales Skills Training — Your marketing team can be top-notch, but if your sales team isn’t sure how to nurture leads, you could experience a breakdown in the conversion process. Brush up on the basics or dig deep into problem areas.
- Sales Pipeline Analytics — Find out where your sales pipeline is breaking down so that you know what to fix.
- Sales Reporting — You can’t improve what you don’t measure. Know exactly how you’re doing at each stage in the sales process.
Delight is all about making customers so happy that they tell their family, friends, and colleagues how much they love your company. Here’s how we help you create raving fans.
- Feedback Surveys — You won’t really know how you’re doing until you ask your customers. Find out how you can improve and generate new ideas from customers.
- Onboarding Email Workflows — Help customers get started, thank them for their purchases, and let them know what they can expect next with automated email workflows.
- Content — Never stop delivering valuable content! Delight-stage content takes the form of product tips, helpful information, and knowledge base answers.
- Referral Programs — Are you making it easy for customers to send you referrals and share the love? Craft creative referral programs that will prompt customers to spread the word.
- Upsell and Cross-Sell Programs — It’s easier and cheaper to sell to a customer than it is to a prospect. Upsell and cross-sell with strategic programs that offer related products and services that your customers will appreciate.
Imagine your marketing, sales, and customer service teams all working together to attract, engage, and delight prospects and customers. Envision having a cohesive, effective marketing, sales, and customer service program that’s optimized for success. If you’re looking for a partner who can help you craft a strategy and implement it, reach out for a free, no pressure Q&A session.